We’re so happy you’re here—thank you for supporting our small shop 💗

All items are made to order either from our home studio or through our trusted print-on-demand production partner. Because of this, each piece is created especially for you after your order is placed.

Processing Time

• Please allow 1–2 weeks for processing before shipment
• Processing times may vary depending on the product and order volume

Shipping

• Shipping times vary based on your location and carrier
• You will receive tracking information once your order has shipped

Multiple Items

• If you order multiple items, they may arrive in separate packages since some products are fulfilled by different production partners

We truly appreciate your patience and support—it means so much to us 💗

Because all items are made to order, we do not accept returns, exchanges, or cancellations.

However, your experience with your order is very important to us 💗
If there is an issue with your item (such as damage, defect, or incorrect item), please contact us within 7 days of delivery, and we’ll do our best to make it right.

 

When you place an order or interact with our shop, we may collect:

• Name
• Email address
• Shipping/billing address
• Payment information (processed securely through Shopify)

How we use your information:

• To process and fulfill your order
• To communicate with you about your purchase
• To improve our shop and customer experience

We do not sell or share your personal information with third parties, except as necessary to fulfill your order (such as shipping carriers or production partners).

By using our website and purchasing from our shop, you agree to the following terms.

All content, designs, and products are the property of this shop and are protected by copyright laws.

Some designs are originally created by us, while others may include licensed elements obtained legally from other artists or design resources. These elements are thoughtfully combined, modified, and curated to create a unique final product. All usage follows the appropriate commercial licensing terms.

We reserve the right to:

• Update or modify products, pricing, or policies at any time
• Refuse service in cases of misuse or violation of these terms

We strive to ensure all product descriptions and images are accurate. However, slight variations may occur due to:

• Screen display differences
• Printing processes
• Handmade or made-to-order production

By placing an order, you agree to these terms.

All designs in this shop are thoughtfully created to bring cozy, joyful pieces into your everyday life 💗

Some artwork is originally illustrated and designed by us, while other designs may include licensed elements obtained legally from artists and design resources. These elements are carefully selected, combined, and customized to create a unique final product. All usage follows the appropriate commercial licensing terms.

Copyright

• All final designs, layouts, and products are the property of this shop
• Designs may not be copied, reproduced, modified, or redistributed without permission

We take great care in both creating and curating our designs to ensure each product feels special, meaningful, and made with intention 💗

 

We’d love to hear from you 💗

If you have any questions about your order, products, or anything else, feel free to reach out anytime.

Email:
hello@sweetcozymemo.com

Response Time:
We aim to respond within 1–3 business days

Your experience truly means so much to us 💗

We strive to provide the best possible experience—from the moment you place your order to when it arrives at your door. Each item is thoughtfully designed and carefully made just for you.

Because our products are made to order (including digital items), we are unable to accept cancellations, returns, or exchanges. However, we always want you to feel happy and confident with your purchase.

If there are any issues with your order—such as damage, defects, or receiving the wrong item—please don’t hesitate to reach out. We will do our best to make it right and ensure you’re taken care of.

We truly appreciate your support and trust in our small shop. Thank you for being here and allowing us to be a small part of your everyday moments 💗